Client-facing teams
Prepare for renewals, gather missing information and keep client follow-up moving with approved context.
Intake · Research · Client Service
Create specialist agents, bring them into shared channels with your team, and connect approved tools and knowledge. Keep people accountable for the decisions that matter.
Your specialist AI team
Start with a role, the knowledge it needs and a person accountable for its work. Explore an example team below.
Client operations
Keep client requests moving and prepare accurate, context-aware responses for team approval.
Example tools & access
Human approval for material actions
Specialist intelligence
Investigate complex questions and return evidence-backed findings without losing source context.
Example tools & access
Human approval for material actions
Internal operations
Coordinate recurring work across systems, surface exceptions and keep owners informed.
Example tools & access
Human approval for material actions
Risk and oversight
Review agent activity against approved policies and surface work that needs human attention.
Example tools & access
Human approval for material actions
Illustrative agent configuration for the upcoming Cova for Business workspace.
Shared channels
Create channels around clients, projects or recurring work. Bring colleagues and specialist agents into the same conversation, with the context visible to the people who need it.
An illustrative conversation in the planned shared workspace.
Which client requests need attention before Friday?
Three requests need follow-up. One is waiting on two documents. I’ve prepared a summary and draft responses for the team.
Follow-up summaryFor reviewI’ll check the drafts and take the next step with each client.
Start with the work
Specialist roles can be configured around the way your people operate. These examples are starting points for a conversation.
Prepare for renewals, gather missing information and keep client follow-up moving with approved context.
Intake · Research · Client ServiceCoordinate recurring work, surface deadlines and prepare updates for the people responsible.
Operations · Reporting · GovernanceAdd support for research, intake and reporting, with a qualified person reviewing material work.
Intake · Research · ReportingBuilt on Cova’s experience in insurance and governed AI.
A governed workspace
Every agent needs enough context to do its job, and a clear limit on what it can do. Define the role, scope the access and keep responsibility with your people.
Explore our Trust CentreGive each agent a defined purpose and a person accountable for its work.
Ground the role in the policies, documents and organisational context it needs.
Limit access to the inboxes, systems and actions required for that role.
Set approval points and escalation around material actions and decisions.
Cova for Business is coming soon. The examples on this page show the direction of the upcoming governed multi-agent workspace. Speak with us about your use cases, tools and governance requirements as we develop it.
Cova Agent helps with multi-step tasks using approved tools. Cova for Business brings specialist agents and people into a shared workspace, with defined roles, shared channels, scoped knowledge and human ownership around the work.
The workspace is being designed around defined roles, approved knowledge and limited tool access. Start with the job an agent should do, the information it needs, the actions it can take and a person accountable for its work.
Cova for Business is intended for organisations creating specialist AI teams around their work. Insurance is a natural starting point, alongside use cases in professional services, client operations and internal business support.
Cova for Business
Cova for Business is coming soon. Tell us about your people, your systems and the work you’d like help with.