Terms of Service

Effective Date: 22nd September 2025
Last Updated: 22nd September 2025

1. Agreement to Terms

By accessing or using [Company Name]'s AI-powered insurance broker software ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you must not use our Service.

The Service is intended solely for licensed insurance brokers and insurance professionals in Australia. By using the Service, you represent that you are a qualified insurance professional.

2. Important Disclaimers - READ CAREFULLY

2.1 Service is a Copilot Tool Only

THIS SERVICE IS AN ASSISTIVE TOOL ONLY. It is designed to support, not replace, your professional judgment and expertise as a licensed insurance broker. You must:

Review and verify all AI-generated content before use
Apply your professional knowledge and experience to all outputs
Never send AI-generated content verbatim to clients
Maintain full responsibility for all client communications and advice

2.2 No Reliance

DO NOT RELY SOLELY ON THIS SERVICE for:

Professional insurance advice
Regulatory compliance determinations
Client-specific recommendations
Legal or financial guidance
Risk assessments or underwriting decisions

All outputs must be independently verified and adapted to specific client circumstances.

2.3 Not a Substitute for Professional Judgment

The Service cannot and does not:

Replace human expertise and judgment
Account for all individual client circumstances
Provide definitive answers to complex insurance matters
Guarantee accuracy or completeness of information
Ensure regulatory compliance

3. Professional Obligations and Standards

3.1 Maintenance of Professional Standards

By using this Service, you acknowledge and agree that you must:

Maintain the highest standards of professional conduct
Comply with all applicable laws and regulations
Adhere to the National Insurance Brokers Association (NIBA) Code of Practice
Maintain appropriate professional indemnity insurance
Exercise independent professional judgment
Provide advice appropriate to each client's specific needs

3.2 NIBA Code of Practice Compliance

Users must continue to observe the NIBA Code of Practice, including but not limited to:

Acting honestly, fairly, and professionally
Avoiding conflicts of interest
Maintaining client confidentiality
Providing advice that is appropriate to client needs
Maintaining competence through ongoing professional development
Keeping accurate records

3.3 Regulatory Compliance

You remain solely responsible for compliance with:

The Corporations Act 2001 (Cth)
ASIC regulatory guides and requirements
Australian Financial Services (AFS) licensing conditions
Privacy Act 1988 (Cth)
Anti-Money Laundering and Counter-Terrorism Financing Act 2006
All other applicable insurance laws and regulations

4. Acceptable Use Policy

4.1 Permitted Use

The Service may be used for:

Generating draft correspondence (to be reviewed and edited)
Research and information gathering
General insurance knowledge queries
Workflow assistance and productivity enhancement
Training and professional development support
Preliminary analysis and documentation

4.2 Prohibited Use

You must NOT:

Enter any client personally identifiable information (PII)
Use outputs without review and modification
Rely on the Service for final decisions
Copy and paste responses directly to clients
Use the Service to replace required professional processes
Attempt to circumvent professional obligations
Share login credentials or allow unauthorized access
Use the Service for any unlawful purpose
Attempt to reverse engineer or copy the Service
Violate any third-party rights

4.3 Content Guidelines

When using the Service:

Use placeholder names and hypothetical scenarios
Anonymize all case details
Never include real client names, addresses, or identifying information
Focus on general insurance concepts and products
Ensure all queries maintain client confidentiality

5. Accuracy and Limitations

5.1 No Warranty of Accuracy

The Service is provided "AS IS" without warranties of any kind. We do not guarantee:

Accuracy, completeness, or timeliness of information
Suitability for any particular purpose
Compliance with current regulations or laws
Error-free or uninterrupted operation

5.2 Information Currency

Insurance laws and regulations change frequently
Product information may become outdated
You must verify all information against current sources
Always check effective dates and applicability

5.3 AI Limitations

You acknowledge that AI systems:

May produce incorrect or misleading information
Cannot understand full context like a human professional
May exhibit biases or gaps in knowledge
Require human oversight and validation
Should never be the sole basis for professional advice

6. User Responsibilities

6.1 Professional Verification

You are responsible for:

Verifying all AI-generated content
Ensuring advice suits specific client needs
Maintaining professional skepticism
Cross-referencing with authoritative sources
Documenting your review and modifications

6.2 Client Communications

When communicating with clients:

Never send AI-generated content without thorough review
Adapt all content to specific client circumstances
Ensure tone and content are appropriate
Maintain your professional voice and expertise
Take full responsibility for all communications

6.3 Record Keeping

You must maintain appropriate records showing:

Your review and modification of AI outputs
Professional judgment applied
Compliance with regulatory requirements
Client-specific considerations addressed

7. Intellectual Property

7.1 Service Ownership

We retain all rights to:

The Service and its underlying technology
AI models and algorithms
User interface and design
Documentation and training materials

7.2 Your Content

You retain ownership of:

Your input queries (excluding any client PII)
Your modifications to AI-generated content
Your professional work product

7.3 License to Use

We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

8. Privacy and Data Protection

8.1 No Client PII

You agree to:

Never enter client personal information
Use only anonymized or hypothetical scenarios
Maintain client confidentiality at all times
Comply with privacy laws and obligations

8.2 Data Processing

Our data handling is governed by our Privacy Policy. By using the Service, you acknowledge that:

We use Anthropic's Claude AI for processing
Queries may be logged for improvement and compliance
No client data should be processed through the system

9. Indemnification and Liability

9.1 Your Indemnification

You agree to indemnify and hold harmless [Company Name] from any claims arising from:

Your use of the Service
Your professional services to clients
Any breach of these Terms
Entry of client PII against our guidelines
Reliance on unverified AI outputs
Violation of professional standards or regulations

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

We are not liable for any professional liability claims
We are not liable for indirect, consequential, or special damages
Our total liability is limited to the fees paid in the preceding 12 months
We are not liable for your failure to verify information

9.3 Professional Liability

You acknowledge that:

You maintain sole professional liability for client advice
Your professional indemnity insurance must cover your use of AI tools
We are not a party to your client relationships
We assume no duty of care to your clients

10. Subscription and Payment

10.1 Subscription Terms

Subscriptions are billed [monthly/annually]
Payment is due in advance
Prices may change with notice
No refunds for partial periods

10.2 Account Suspension

We may suspend or terminate your account for:

Non-payment
Breach of these Terms
Misuse of the Service
Entry of client PII
Professional misconduct

11. Disclaimers

11.1 No Professional Advice

THE SERVICE DOES NOT PROVIDE:

Legal advice
Financial advice
Tax advice
Regulatory compliance advice
Client-specific recommendations

11.2 No Endorsement

References to insurance products, companies, or services do not constitute endorsement or recommendation.

11.3 Third-Party Content

We are not responsible for third-party content, products, or services mentioned in the Service.

12. Termination

12.1 Your Termination Rights

You may terminate your account at any time by:

Providing written notice
Ceasing use of the Service
Requesting account deletion

12.2 Our Termination Rights

We may terminate or suspend access immediately for:

Breach of these Terms
Illegal or unethical use
Non-payment
Risk to the Service or other users

12.3 Effect of Termination

Upon termination:

Access to the Service ceases immediately
No refund for unused subscription period
Data deletion per our Privacy Policy
Ongoing obligations survive termination

13. Changes to Terms

We may modify these Terms at any time. Changes will be notified via:

Email to registered users
In-Service notifications
Website announcements

Continued use after changes constitutes acceptance.

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of [State/Territory], Australia.

14.2 Dispute Resolution

Disputes will be resolved through:

Good faith negotiation
Mediation (if negotiation fails)
Courts of [State/Territory], Australia (if mediation fails)

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and [Company Name].

15.2 Severability

If any provision is found unenforceable, other provisions remain in effect.

15.3 Waiver

No waiver is effective unless in writing.

15.4 Assignment

You may not assign these Terms without our written consent.

16. Contact Information

For questions about these Terms:

Legal Department
Cova AI Pty Ltd
Email: team@cova.ai
Address: 255 David Low Way Peregian Beach QLD 4573

17. Acknowledgment

BY USING THIS SERVICE, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms
The Service is a copilot tool only
You must not rely solely on AI outputs
You must maintain professional standards
You must comply with NIBA Code of Practice
You remain fully responsible for all client advice
You must never send AI content verbatim to clients
You must verify all information independently
You accept all risks associated with AI assistance
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These Terms of Service are effective as of 22nd September 2025. Your continued use of the Service constitutes acceptance of these Terms and any updates.

Terms & Conditions