A range of tools all aimed at super staffing.
At Cova when we think of generative AI in insurance, we don't think of AI replacing humans, we think of giving people, teams, and companies extra abilities.
Assistants that serve your team 24/7.
The easiest way to get started with Cova is using Cova Assistants. These are pre-trained, insurance specific bots that know a lot about broking, compliance, markets, appetites and more.
Overcoming intertia
When we meet a new client, prospect or risk, it's easy to get bogged down in the details. The Cova assistant has been designed to accelerate the path from prospect to client.
Extending knowledge
As a principal of a busy firm you can't be all places at all times, but with our customised assistants you can help your team with a bot that answers questions just like you would.
Beyond the assistants.
The assistants deliver practical out of the box support, and super staffing capabilities to your team but they're just the start. The Cova platform has been designed to help firms re-imagine what's possible.
Tools designed for workflow management and success.
Customer portal: that helps you manage up to 5000 clients, giving them an A Grade self serve experience. See demo.
Underwriter portal: designed to help accelerate how quickly you can review submissions as a team. Coming soon.
Cova Compare: use AI to compare wordings, policy documents and more against customer requirements and answer key questions.
Compliance frameworks designed for AR networks.
If you have Authorised Representatives, and they're using AI to serve customers, how do you audit and monitor what they're saying?
The Cova Observability Platform provides quality control, insight, and guard rails that allow you to know how AI is serving your ARs.
The Cova API if you want to go a step further you can even lock down use of AI within your AR network to a set of API keys you control.
Applications that respect your and your clients data.
Cova platforms are designed with data security in mind. We don't train models from your data unless with express permission.
Secure clouds or on prem cova software and platforms can run securely in the cloud or if you'd prefer a deeper level of security can be configured to run locally.
Role based permissions provide different levels of access to principals, vs staff, internal vs AR's, or however you'd like. Cova allows you to configure the right tools for the right audience.
Take what's off the shelf and customise further.
Flexible architecture: No two brokers, underwriters, networks or insurers have an identical need for services or applications, our approach is to help stand up initial deployments that you can further customise.
White label applications, from our customer portal, to underwriting portal, and network portal, we can work with you to customise to your look and feel.
Internal knowledge base creation, undoubtedly you have knowledge assets within the organisation but sometimes recognising these, tidying them up, and making them usable is the unlock. Cova specialise in putting this to work.
Insurance changes, the data must respond.
Cova is not just a software business, but we see ourselves as a data company. The quality of our assistants depends heavily on having reliable, in-date, accurate information. It'll never be perfect, but our priority is continuous, daily, and highly automated research that leads to the latest data.
Latest appetite, news and people data.
Real-time updates on major industry changes.
Continuous retraining, improvement, refinements.